Shipping policy
How much does shipping cost?
Shipping is free on every order, and every package comes with a tracking number so you can follow it.
Where do you ship?
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand.
I placed my order. What happens now?
- As soon as you place your order, you'll receive a confirmation email.
- We prepare and ship your order within 2 to 4 business days.
- Once your order ships, we'll email you your tracking number.
When will my order arrive?
Orders are usually delivered 6 to 12 business days after they ship. Deliveries to some remote or rural areas may take a few extra days.
Customs, duties and taxes
Depending on your country, your order may be subject to import duties or taxes. If any apply and they aren't collected at checkout, they are the customer's responsibility. Delays caused by customs are outside our control.
How do I track my order?
Go to Track Your Order and enter your order number or email. Tracking can take a few hours to update at first, but your order is already on its way.
How do I know my order has shipped?
We'll send a shipping confirmation to the email you used to place your order as soon as it leaves our warehouse.
Delivery address
Before paying, please make sure your address is complete: street and number, apartment or unit (if any), city, state, province or county, ZIP or postal code, and country. If you need to correct it, email us as soon as possible, before your order ships.
Can I talk to someone about my order?
Of course! Email us at support@yorumen.com and a real person will get back to you.